Licenses are ordered through the Mitel Online Store and placed in the AMC License Bank. The License Bank is a repository that holds licenses in a Distributor or Reseller account where they can be distributed and managed. When you log into your Distributor or Reseller account you will see the License Bank menu item under the Systems header.
Sales Representative engages customer and identifies site requirements. Using the Sales Workbench wizard, identifies the hardware, software, and licensing details. Sales Representatives determine the required Mitel products and licenses as well as the quantities for a customer site. The sales representative enters site requirements and generates a summary report of the required products and licenses. See the Sales Workbench Help for more information.
System Engineer consults the product Engineering Guidelines to validate the proposed solution.
Purchasing Agent for Distributor places order for licenses through the Mitel Online Store. Mitel’s license management server, the Application Management Center (AMC), places the licenses into the License Bank of the Distributor’s AMC account.
Distributor allocates licenses to Reseller’s Administrator account.
AMC Administrator for the Reseller assigns licenses to the Customer’s account and creates an Application Record ID. The ARID is used to associate the licenses with a platform.
If required, the AMC Administrator creates licensing manager groups. There are two types of groups Designated License Manager (DLM) and UCC License Manager (ULM).
During initial installation of the Mitel product, the Site Technician enters the Application Record ID to download the licensed software entitlements from the AMC to the platform server.