All Mitel systems are licensed on a "right-to-use" basis, which allows Customers to use the functionality according to the terms and conditions in the End User License Agreement (EULA).
An Application Record is the license profile of a specific Mitel product. Each Mitel product that is licensed within the AMC requires an Application Record. An application record represents one physical or virtual Mitel product.
There are two types of application records each of which has a unique Application Record ID:
single application record (single Application Record ID)
group application records (group Application Record ID)
A single Application Record is used to view, add, or edit a product's licensing information. Here is an example that demonstrates a single application record for a MiVoice Business application at ACME Telecom.
A group application record is a license profile that contains multiple application records. Group Application Record IDs (GARID) are used to identify UCC License Manager (ULM) groups and Designated License Manager (DLM) groups:
ULM: With communication solutions that include MiCollab, MiVoice Business and optionally a standalone MiVoice Border Gateway, the systems are grouped together in the AMC under a UCC Group License Manager (ULM). A ULM allows the AMC to distribute the individual licenses, including those contained in a UCC User License bundle, to the appropriate system server.
DLM: MiVoice Business systems can be grouped together in a Designated License Manager (DLM) to share licenses within an Enterprise (an Enterprise is network of MiVoice Business systems). DLM group licensing allows you to move licenses from one MiVoice Business platform to another within the DLM without having to make changes to the individual application records on the AMC for each MiVoice Business."
In the following example, the group application record 14622337 (Customer 3 ULM ARID) contains three application records.
A Hardware Identifier (on MiVoice Business systems also referred to as SYS ID) is a unique reference that identifies the hardware where the software is installed. When set at product activation, a hardware identifier locks the options for a given Application Record ID (ARID).
In general, the only time a hardware ID reset is required is when you are
restoring a system to a new hardware platform, allowing you to use your existing Application Record ID with a different piece of hardware.
removing an Application Group Member
Replacing a Designated License Manager (DLM)