Distributors and Resellers can create different types of AMC accounts for their employees to help manage their business. The following table explains the functions that each type of account can perform.
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This type of account... |
can do these functions: |
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Distributor |
View Only |
view/search Application Records, Customer records, Partner records, User records (for own Partners) |
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User Administrator |
everything listed under "View only" |
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view License account details |
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create/edit a Customer record |
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create/enable/disable Reseller accounts |
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create/enable/disable Partner accounts |
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create/edit/enable/disable User accounts for self and for own Partners |
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enable/disable/set passwords for own accounts and other Partners |
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view/cancel activation keys |
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register a server |
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Technical |
set/unset the Hardware Identifier |
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set/update the software version (system must be in off-line mode) |
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download licence keys (system must be in off-line mode) |
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set User passwords (for own accounts only) |
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view Licence Account, Application Records, and ServiceLink details for own partners |
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Support |
everything listed under "Technical" |
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view Reseller accounts |
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create/edit/ Application Records |
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assign/re-assign/unassign licenses |
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set/change User passwords |
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view/cancel activation keys |
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Purchasing |
allocate/de-allocate licenses for Resellers |
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view/search Partner account and License account details |
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set/change User passwords (for all Partners) |
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view activation keys |
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Administrator |
everything listed under all other account types |
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Reseller |
View only |
view/search Application Records, Customer records, Partner records, User records (for own Partners) |
|
User Administrator |
everything listed under "View only" |
|
|
view License account details |
||
|
create/edit a Customer record |
||
|
create/edit/enable/disable User accounts for self and for own Partners |
||
|
set/change User passwords |
||
|
register a server |
||
|
Technical |
set/unset the Hardware Identifier |
|
|
set/update the software version (system must be in off-line mode) |
||
|
download licence keys (system must be in off-line mode) |
||
|
set User passwords (for own accounts only) |
||
|
view Licence Account, Application Records, and ServiceLink details for own partners |
||
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General |
everything listed under "Technical" |
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create/edit Customer and Application Records |
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assign/re-assign/unassign licenses |
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cancel activation keys |
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register a server |
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Administrator |
everything listed under all other account types |
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