To Change a Customer's Software Version

When your customers manually update their controller software, you can update the version listed in their Application Record.

Note: Systems that are licensed online do not need to set their software version. This information is set automatically when the system communicates with the AMC.

To change the Software Version:

1. Click Customers.

2. Click Retrieve, or search on Customer/Application Record information and then click Retrieve. Your Customer list appears.

3. In the Customer list, click .

4. In the Application Record list, click the Application Record ID link for the Application Record you want to modify. The Application Record Information screen appears.

5. In the Software Version list, select the new version from the software drop-down list and then click Update. A confirmation message appears above the updated Application Record Information.