Introduction

Welcome to the Applications Management Center (AMC) on-line help system. The AMC handles the distribution of product licenses for products that are sold by Mitel, its Distributors, and its Resellers. All Mitel systems are licensed on a "right-to-use" basis, which allows End Users to use the functionality according to the terms and conditions in the End User License Agreement (EULA).

The new AMC GUI interface has many of the same characteristics as the original design, but it also incorporates quick access icons, action menu structure, and pagination to improve search capability.

Icon Legend

Icon	Description
	Partner Details
	Edit Tool
	Access User list
	Shared Customer/Server Access list
	Add a New ARID; Assign parts from license bank
	List Application records
	Create ULM
	Request Quote
	Get .csv Quote email
	Purchase Quote
	Copy Quote
	Cancel Quote

The Partner details icon provides access to a specific set of actions. The available actions are based on the AMC account privileges of the user.

The Distributor Admin account has the following actions available:

Create User: allows the Distributor admin to create a user account for their partner
View License Bank: allows the Distributor admin to view a Partner’s license bank
Allocate: allows the Distributor Admin to Allocate sales orders to a Partner account
Deallocate: allows the Distributor Admin to remove Sales orders from a Partner account back to the Distributor account license bank

Partner Admin accounts do not have any actions available to them because Mitel manages the Partner account. However, higher level accounts such as those used by AMC support personnel provide access to other features:

Edit Rules: manages demo kits assigned to Partner
Create User: add, remove or change User access
View License Bank: access Partner license bank
SWA: access Partner Software Assurance panel
Links: link Partner accounts
Customers: view partner customers

There are four main steps in administering license distribution:

Step	Action:	Description:	For instructions, click:
1	Create AMC access accounts for your employees (for new AMC accounts)	Set up accounts for your Users and customize their account permissions to suit their responsibilities.	Managing User Accounts
2	Create AMC accounts for your Customers	Set up accounts for your Customers and then create Application Records for their products.	Managing Application Records
3	Add licenses to your Customers' records	Assign licenses to your Customers' product Application Records.	Assigning Licenses
4	Activate the licenses you added	Online and offline license activation instructions for all products.	Activating Licenses
Questions?			Frequently Asked Questions

NOTE: Throughout the AMC interface and this guide, the following equivalent terms may be used:

User = Employee

Customer = End Consumer of the Mitel product

Reseller = Direct/Indirect Reseller or VAR*

Partner = Any entity with whom you interact (can be Distributor, Reseller, or Customer)

Reset Hardware ID = Signature reset

Application Record ID = Service Account ID