Resellers or resellers assign licenses to their customers using the Self Service menu. (For Distributors who want to add licenses to a Reseller's record, please refer to Allocating Licenses.)
Note: You cannot add licenses to a generic type record. You must have at least one base product added (for example, MiVoice Business base software or YA Starter Kit ) to the Application Record before attempting to assign licenses.
Note: ONE APPLICATION RECORD REPRESENTS ONE PHYSICAL OR VIRTUAL MITEL PRODUCT!
To assign licenses:
Click Self Service Menu. Click the Assign A License from the Tasks Section.
Enter the Customer or Application Record information in the search criteria section and click Retrieve to display your customer list.
Click on the List Application record icon of the end customer, then click on the Assign icon for the ARID, OR Click on the ARID link and chose Assign Product Link from the Application record information page.
Enter PO #, Sales order or search by Part number to list your orders within your license inventory. Your license inventory is sorted by PO by default. To sort it by Product, click View List By Product and then click Submit.
Select the PO number or Product to show all available licenses.
In the Assign box next to the PO number or Product, enter the number of licenses to assign.
Click Assign and review the licenses assigned.
Do one of the following:
Click Confirm to confirm the assignment and continue at step 9.
Click Modify to return to the previous screen and select a different assignment quantity on the same PO.
Click Cancel to return to the previous screen without changes.*
After confirming the license assignment, a transaction report appears. Click Email Report to send the confirmation to the Admin email and one or more recipients.
Click the Apply SWA to add your Software Assurance. If your order is not successful, an error message appears.
Note: Distributors who want to assign licenses to Customers must set up a Reseller account type for themselves.